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Título : Digital government for e-government service quality: a literature review
Autor(es) : Arias, María Isabel
Maçada, Antonio Carlos Gastaud
Palabras clave : E-government; Digital Government; Public service quality; Servicio público; ICEGOV
Fecha de publicación : 4-abr-2018
Editorial : National University of Ireland Galway
Referencia bibliográfica : Arias, M.I, ; Maçada, A.C.G. (2018). Digital government for e-government service quality: a literature review. 11th International Conference on Theory and Practice of Electronic Governance – ICEGOV. Galway, Ireland. 4, 5 y 6 de abril. Disponible en: http://repositoriodigital.uns.edu.ar/handle/123456789/4773
Resumen : This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrative view of 48 articles, classified in 28 investigations, which propose competitive models to assess e-Government service quality as a final dependent variable composed of different independent variables. The relevance of this work relies on an integrative view of these models that hardly existed before in the literature
URI : http://repositoriodigital.uns.edu.ar/handle/123456789/4773
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