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Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
(University of portsmouth, 2018-06-23)
Little is known about Information and Communication Technologies for Development (ICT4D) im-pacts in Latin America justice system and few theoretical advances were done on this topic. This pa-per aims to propose a model ...
Digital government for e-government service quality: a literature review
(National University of Ireland Galway, 2018-04-04)
This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service ...